FAQs
FAQ
1. What is dropshipping, and how does it work in your store?
Dropshipping is a retail model where we work with suppliers to ship products directly to you. This allows us to offer a wide range of home and kitchen products without holding inventory ourselves. When you place an order, we coordinate with our supplier to ship the item straight to your door!
2. Where are your products shipped from?
Our products are sourced from trusted suppliers around the world, including North America, Europe, and Asia. This helps us offer a wide selection of items at competitive prices. The specific shipping location depends on the product and your delivery address.
3. How long will it take to receive my order?
Shipping times vary by product and location:
- Domestic (within the U.S.): 5–15 business days
- International: 10–20 business days
You’ll receive tracking information as soon as your order ships so you can monitor its journey to you!
4. How much does shipping cost?
We offer free standard shipping on all orders over $50. For orders below this amount, a flat shipping fee of $4.99 will apply at checkout. Some expedited shipping options may also be available for an additional fee.
5. Can I track my order?
Absolutely! Once your order has shipped, we’ll send a tracking link to the email address you provided at checkout. This link allows you to check the delivery status anytime.
6. Can I return or exchange my order?
Yes! We offer a 30-day return policy on most items. To be eligible, items must be unused and in their original packaging. To initiate a return, please email us at musticstore@gmail.com. Customers are responsible for return shipping unless the item arrives damaged or defective.
7. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please reach out to us within 7 days of receiving it. Send photos of the item and packaging to musticstore@gmail.com, and we’ll work with you to resolve the issue as quickly as possible.
8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted to protect your information.
9. Do you offer any discounts or promotions?
Yes! We frequently run discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals. You may also find discount codes for first-time customers on our homepage.
10. Are there any additional fees, like customs or duties?
For international orders, customs or import fees may apply based on your country’s regulations. These fees are not included in our prices and are the customer’s responsibility. Please check with your local customs office if you have questions about potential fees.
11. Can I cancel my order?
If you need to cancel your order, please contact us within 12 hours of placing it. Once an order is processed, it cannot be canceled, but you may be eligible for a return after receiving the item. To cancel, email us at musticstore@gmail.com.
12. Do you offer gift options?
Yes, we offer gift packaging for certain items! Just select the “Gift” option at checkout or contact us directly after placing your order. We’ll make sure it arrives beautifully packaged.
13. How can I contact customer support?
Our customer support team is available via email at musticstore@gmail.com. We aim to respond within 24 hours, Monday through Friday.
14. How do I stay updated on new products and sales?
Sign up for our newsletter to get updates on new arrivals, special offers, and exclusive tips for creating the perfect home and kitchen space!